97K; 1. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. I have also checked outside and there is no box either on my property or on my boundary wall. 1) remove the attenuator from the existing cable, plug it into back of hub. Re: My house wall socket that cannot fit to VM hub. This is a little untidy for my likeing. I've looked for an external box but cannot. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The existing cables will be screw-on (11 mm spanner or pliers required). Post a photo of the "wrong" socket please. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Switched On. At least 30Mbps download speeds in every room or £100 one-off credit. 0 Kudos. No virgin media socket in Networking and WiFi yesterday; No Virgin Media Wall socket . I have received my quick start-up kit. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. on 31-12-2021 10:47. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Account - Cable. There’s even no BT wall socket. - 5156068. Very Insightful Person 168 Views Message 2 of 4 Flag for a moderator. 1 Mar 2016. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. VM fit a telephone socket next to your router upstairs and run a telephone cable externally to the omnibox outside (following the same path as you existing external coax cable for the router). Gradually increase the force until the. Sometimes there is no wall box, just a trailing cable. Manage Your Account. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. No Virgin Media wall socket Go to solution. We have tried plugging it into the only box we found it would fit but no luck. Thanks for your post and a big welcome to the Community. We have a virgin media wall socket with an - 4353656 - 2. Call the Pre-installation and delivery team on 0800 052 1734. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. 1 [or 192. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. In a lot of flats there is not a VM white wall box, sometimes just a coax wire coming out of the wall or a multi unit outlet. I was told when purchasing the broadband package that fibre was available here. I have also checked outside and there is no box either on my property or on my boundary wall. -a. Plug into the Hub. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . Having re-plugged my phone into the wall socket there is still no dial tone but the phone still works!No virgin wall socket in my house. - 4993023We have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. Some of the cables hanging out the wall were cut off after the house improvements. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Virgin Media; My Virgin Media. we do not have one and we live in a block of flats - 4904330We would like to show you a description here but the site won’t allow us. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. Phone. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Second, you'll likely need a manned installation for your VM services. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. I have recently got the QuickStart WiFi with no virgin wall socket the man on phone said I wouldn’t need one but think I did and not - 5069775According to Virgin media I should have service at my new home, but I couldn’t see any wall socket at home. No wall socket as in 360 guide. The "two cables" sound very like a Sky dish install. To be able to receive an E-bill, you need to provide us with a valid e-mail address. . No outside box - cable through the wall to inside box - very old 20 years ago. just moved in, can see the brown cable coming in from outside but there's no VM. Please support me in this regard. Browse. Back a step. Tried the virtual assistant but it didn’t prove helpful. No VM wall socket !!!!! in QuickStart, set up and connections yesterday; No cable installed after ordering self install package in QuickStart, set up and connections Sunday; HDU-200 cable from wall? in QuickStart, set up and connections Sunday; Virgin Media want to replace cable to house in QuickStart, set up and connections SundayThe total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. how do I get an engineer out to resolve?. 0. Ordered VM broadband and was recommended by the website to select the self quick install option. on 14-09-2022 12:00. Buy Multimedia Sockets at Screwfix. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Provides a range of audio and video signal connections. 12-10-2022 18:51 - edited 12-10-2022 18:59. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Excludes broadband faults and broadband network outages. Virgin Media; My Virgin Media;. No Virgin media wall socket. Thank you. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Entertain me; Broadband Deals. #2. Whichever is the most suitable. . Some of the cables hanging out the wall were cut off after the house improvements. There are two outputs from here (the two connectors that are close together on the white box). How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. It can take 5 to 10 minutes to restart. Turn on and start the hub. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. Explain what needs to be done and book an engineer visit. 9. 1 ACCEPTED SOLUTION. Push the white cable with the black label into the Hub. Please help. 84K; Tudor. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Get the Hub ready by connecting the wires. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. 0 Kudos Reply. TV, FM and DAB combinations available. Account - Mobile. Delivery 7 days a week. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. I have 2 black sky looking cables but that is it. Further exclusions & legal stuff apply. I am so sorry to hear that you seem to be missing a wall socket in the home. Hi team . @robbo321 wrote:. com. But its still failing to get any connection (i think i. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. 32K. wi-fi. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. The answer is yes. Tried to connect it but unfortunately there is no wall socket at all in property. The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Unfortunately no… Had to contact Customer service to schedule a technician visit but the best they could offer is september 26 - 5122701. Any help much appreciated, could a mod please help? 0 Kudos Reply. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. £12. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. There is one Ethernet connection point and socket with a circle on the wall. Switched On Families. I’m wanting to connect my modem to the quadplex if possible, rather than to the VM socket, therefore allowing me. Wall socket. Once connected it directly to a hub, a little bit loose, but then interne. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Manage Your Account. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Welcome to Virgin Media’s help and support page. I was sent the pack as. Pop the power cable into a nearby plug socket, and turn it on. We're here to help. Options. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. I recently got Virgin broadband installed. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Tried looking but can't see a way to book an engineer for this? If virgin media team could help in. Get more from your Virgin Media setup. Home Phone. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The box and cables may have been removed by the previous occupiers. Phone line - 5 mins. Can someone come and set it up? 0 Kudos Reply. I am so sorry to hear that you seem to be missing a wall socket in the home. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Stay safe online. 01K;I've just moved into a new property and received my Virgin Quick Setup kit. What to expect with broadband. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). which will give you a general idea of VM fixtures and fittings. The phone number doesn't connect you. correctly to the Virgin Media wall socket, please follow these instructions to get set up. It’s telling me to plug in the white cable to a wall socket but I don’t think I have one which will work. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. No wall socket to connect. . But the metal isolator box looks like it might be the wrong way around. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. I don't work for Virgin Media. Options. May I know which one I can connect. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. The cable could be hidden within, or behind, furniture. . Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. - 5250024Trace any cables coming out of it and check the ends of them. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Options. on 17-03-2023 15:45. If you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The cable in the second picture is the one you need to connect too. Plug the cables into the hub. When you place your order, we'll let you know. on 31-12-2021 10:47. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. The cable on the right looks like is for a Freeview TV antenna. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. The technician visited a. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. Options. See where this Helpful Answer was postedThanks for your reply. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. 89K; 373; 537; Martin_N. A wall box may be branded with the logos of an old cable TV company (not VM). Can you help me please. All forum topics; Previous topic; Next topic; 1 REPLY 1. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Check outside for the omnibox (brown or grey) and trace the cables to the inside. ago No those shotgun coax cables will be connected to a sky satellite dish. When I was going to self-install it, I didn't find any wall socket. Connect the cable adaptor to the black. Sometimes there is no wall box, just a trailing cable. 0800 052 1734-----Deadwood1. 168. jpeg File size: 143. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. New Install Assistance. But there are 2 wires leading which can be plugged in the hub. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. No TV. This video will show you how to install a Virgin Media extension cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Phone. Tried looking but can't see a way to book an engineer for this? Thanks. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Installation: Wall socket issue. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. Gary71. My VM Router is is my office adjacent to hall. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Sorry to hear you don't have a VM wall socket. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. 01-02-2023 10:59 - edited 01-02-2023 11:00. Soumyjit. Or you may be quicker than average! You won’t be involved the whole time. Sometimes there is no wall box, just a trailing cable. Getting Connected with Virgin Media is easy when you have a wall socket. I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Options. However, I do not have any of the specified wall sockets available. Virgin Mobile. Virgin Phone Switchover. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Here you’ll find all the help you need for Virgin Media related problems and issues. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. The wall box may be branded with the logos of an old cable TV company (not VM). You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. com Sometimes there is no wall box, just a trailing cable. But I have no Virgin Media Wall socket in my house. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Security matters. Just a open reach socket. Up to 3 WiFi Pods if needed. Browse Virgin Media Virgin Media Community. The power light will start to flash. Plug the cables into the Hub. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. Removed before I moved in. I'm at the stage where I need to plug the -. Virgin Media Wall Socket. Tudor. Switched. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. provided, I shall give them a call tomorrow. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tuning in. Tudor. Some properties do not have a wall socket, only a cable. The cable could be hidden within, or behind, furniture. Just moved in to new (rental) flat. I have tried to contact vm but I don’t have a landline number so they w. My understanding is you can only get the quick start kit if the house has had VM in the past. Tudor. (and up the wall). If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. --Hub 3. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The wall box may be branded with the logos of an old cable TV company (not VM). Kindly help me with a manned installation. Re: No Virgin Media wall socket on 19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. 19 minutes ago. Please help. Neighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago Access denied on router in Networking and WiFi 3 hours ago Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoRe: No wall socket. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. on 06-03-2023 09:36. So the technician will install a coaxial outlet where you want the modem. Available with M50 broadband or faster. I can only find the TV socket. 30-01-2023 13:36 - edited 30-01-2023 13:51. --. on 14-09-2022 12:00. I am going to send you a private message. Don’t plug the power cable into a plug socket yet. Connect the Hub’s power cable with the blue tab. Stream from Virgin Media. Pick a category to get started. No, the ethernet cable is for a wired device if you have one. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Once you have the adapter, you can use it to plug your phone into your hub. Virgin Fibre Areas only. 24 Inc Vat. I have signed up as a new user for Virgin Fibre. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. QuickStart, set up and connections. The box does however have a hole in the bottom, through which i could see some. . If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I don't have a virgin media wall socket and this is stressing me out. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Had arranged self-install as per suggestion from VM. Re: No Virgin media wall socket. 150 from a VM landline or 03454541111. The box and cables may have been removed by the previous occupiers. I've got the same problem as above. Account - Mobile. You have at least tested the ringing capacitor issue in the diagnostic process. If you require an alternative format bill, such as braille or audio, you will not be charged. Sign in . Hi, I just moved to a new house and got my virgin media kit today. Security matters. . There are multiple different branded wall boxes inside our flat but none. There is one Ethernet connection point and socket with a circle on the wall. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. At least spell your title correctly jeezus . If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Occasionally only a very short stub of wire is left behind often hidden. It feels like I need to just obtain a connector to enable the two to fit. Push fit the VM-supplied lead onto the socket. Or if the other end of the white cable is in a more useful. So I’ve tried inserting it to the socket below it instead but it’s not working. Internet connectivity is one of the most. Follow these simple installation steps for your Virgin Media home phone set up. Security matters. Stay. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Mark as New;The cables from the external box lead to a Bt open reach socket and a blank socket. Forum TeamThe box and cables may have been removed by the previous occupiers. Wish this was made clearer when. Hi received my quick start kit but searched the whole exterior and interior of the house but couldn’t find the virgin media box anywhere. Explain what needs to be done and book an engineer visit. ThanksRe: No virgin media wall socket. Virgin Media; My Virgin Media; Shop; Help;. A non-split socket will have the sockets and screws in the middle. Hi there. A couple of past examples are in the images below. The cable going in will be a double. I can't find anything that fits the white cable, I don't know if there's any alternatives to getting a wall socket installed, I can only find bt sockets and some random socket that I thought it would fit in. to your Virgin Media socket. Apply a gentle force to begin with, turning anti-clockwise. Booking an engineer is easy with Virgin Media. . I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. 0 Kudos. PS. Landline connected to wall socket has been down for over 24hrs. . BUT!! It appears they also installed one loose male coaxial cable in the living room. Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. by harpreetsingh21 •. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. Before I unplugged my phone from the wall socket, there was no dial tone so that was what led me to assume that the switchover had happened. Security matters. How can I book a technician in QuickStart, set up and connections yesterday; Need wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. Back a step. 168. Estonia and the Netherlands have already switched. Manage Your Account. easy install. . We have a virgin media wall socket with an ethernet port in the wall but no round cable. Account - Mobile. Socket should be on the underside. If an engineer is offered - accept that. No virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241.